Tomato N Basil 2 Pizzeria Restaurant in Staten Island, 10306: Menus, Photos & Information

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by: anonymous on: 11/17/2011

First impression: it's a decent looking place - looks rather new, but no other customers were present while we were there at 8pm on a Thursday. The delivery guy appeared bored out of his mind and was falling asleep at one of the tables. Clearly, this place was not busy, so it never occurred to me that making 3 heros would be problematic.

So, we ordered:
1 Grilled chicken (comes with lettuce & tomato) hero with onions, mayo, oil & vinegar, salt & pepper
2 Italian heros (ham, salami, cheese, lettuce tomato) with onions, mayo, oil & vinegar, salt & pepper

We received:
1 Grilled chicken (comes with lettuce & tomato) hero WITHOUT onions, mayo, oil & vinegar, salt & pepper (a completely DRY sandwich)
1 Cheese hero WITHOUT any meat (ham, salami) and with scant amounts of mayo, oil & vinegar, salt & pepper
1 Italian hero (this one came out with what we ordered)

So they totally screwed up our orders, but we didn't realize it until we had driven all the way home. Now, if this was the best hero ever despite the f- up, then all would be great. But it wasn't. It wasn't a terrible sandwich, it was just mediocre. We called to complain and they told us to bring the imposter "Italian" hero back to the store and we refused. Eventually they agreed to deliver us a corrected Italian hero. The delivery dude (same guy previously described) was super nice about it, but that doesn't make up for our experience here.

So in sum, if you screw up a simple hero, I'm sorry, we're just not going to go back there.

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by: anonymous on: 04/16/2011

So the website and the menu both state that they are open Sunday until 10pm. We come in to try to pick up a few slices at about 8:45pm and they are already closing and not serving anymore food. So don't rely on this place for your late pizza snack!

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by: doodle123 on: 03/11/2010

Food wasn`t great it was bland and boring, and when I ordered an Italian hero, they forgot the meat...never eating at this place again, I wouldn`t advise any one else eating there either and when I called to tell them they expected me to come back with it even though they deliver.

Dislike: service wasn`t great, food was messed up

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